Fiverr Forum

Opening mail!


Might sound really basic but I can’t get to open my mail!!! I have lots of responses for a gig I want to buy. When I click on the sellers response, I can’t see their message. I just get a response box!!!



Try some basic troubleshooting things:

press F5 to reload gmail

log out of gmail

Clear cache and cookies

update your browser to the latest version

close and re launch your browser

log into gmail

try using https

Try disabling any browser extensions and starting the browser again ( also try incognito / private browsing / safe mode)

Try starting GMail without any labs you might have enabled (use to do that)

Temporarily disable your virus checker ( and firewall )

Try another browser to see if the behaviour persists

Try another computer to see if the behaviour persists


Hey there,

It sounds like there might be something local that’s interfering with Fiverr. I would suggest the following:

  1. Clear your browser’s cache and cookies
  2. Try a different browser
  3. Try a different computer

    One of these options will most likely resolve this for you!