I am a seller since may 2017. I do my best in each and every order to meet the customer’s requirement. I always give affordable and flexible offers for buyers and I have more than 150+ orders completed with best customer satisfaction. But there is a little thing i’m frustrating about.
I got lots of orders from buyers, that they order the gig without letting me know about the order information, even without asking weather i’m able to do it or not. Since I’m doing programming stuff, there may be lot of sides which I am not familiar with, so i can’t do everything related to programming which is not a secret because I’m not a wizard. Since that I clearly state in my gigs,
“Please DO NOT order this gig without contacting me”
Even though, I get orders without any communication. Which is very inconvenience. Because each time i get that kind of an order which something i can’t do, i have to cancel the order and refund the buyer.
I was level 2 seller, Due to these kind of order cancellations I got demoted to no level.
To this disaster, I have a clear suggestion which fiverr development team can think of. What happens if someone is place an order on a gig, seller get’s a notification stating that you received a new order, would you prefer to accept it? and there may be buttons to accept and decline. If seller decline the order, funds should refund to the buyer’s account. If the seller accepts, the order should start as usual. If seller don’t take an action within some specified time period order should cancelled or automatically starts according to the Fiverr’s requirement. That way there is a lots of transparency on the order which we can control on.
I’m suggesting this because this is a already available function in other freelancing platforms which i am working on. And that make sense. Seller always should know information about projects that they are going to work on and seller should have to have the capability of accepting or rejecting it.
Please add your opinion as a comment, I would love to see what sellers think about this.
Thanks for reading,
Happy Fiverring & Have a nice day!