Order and feedback status pending or on hold


#1

Hi fiverr forum,

I have successfully completed an order but my order still showing is as on hold or pending status.

I have also contacted to my buyer but she told me that she has paid already and approved order. May i know when i will get my funds?

And my buyer also told me that ‘You will have 5 stars and the moment. The system works this way so do not worry please just be patient’. She modified 5 star rating from 4 star for me. But on my profile as 4 star rating is showing yet.

Please help me on that issue as soon as possible

Waiting for positive response!

Thanks


#2

Sorry we can’t check conversion in our end. So i think, it’s a fiverr bug. If the buyer rated and completed the order then it will take 14 days for aviable the money on your balance. you can check the revenu page.


#3

I have already checked my revenue page. but no funds are showing as under process.


#4

Oh ok, Please patience cause Fiverr still updating the site. Hope evrything will be well


#5

It seems others have had this problem too. :christmas_tree:


#6

Thank you so much for your quick and effective response!


#7

Hi fiverr forum,

I have successfully completed an order but my order still showing is as on hold or pending status.

I have also contacted to my buyer but she told me that she has paid already and approved order. May i know when i will get my funds?

And my buyer also told me that ‘You will have 5 stars and the moment. The system works this way so do not worry please just be patient’. She modified 5 star rating from 4 star for me. But on my profile as 4 star rating is showing yet.

Please help me on that issue as soon as possible.

Waiting for positive response!

Thanks


#8

Hi, Ravinder,
As others said Fiverr is updating the system it is may be due to the bugs they are still working to fix so be patient. Did you check it on App?


#9

Please remove your screenshot - it has your buyer’s details on it. Thank you! :sunny:


#11

Thank you so much for help


#12

my buyer also told me that ‘You will have 5 stars and the moment. The system works this way so do not worry please just be patient’. She modified 5 star rating from 4 star for me. But on my profile as 4 star rating is showing yet.


#13

my buyer also told me that ‘You will have 5 stars and the moment. The system works this way so do not worry please just be patient’. She modified 5 star rating from 4 star for me. But on my profile as 4 star rating is showing yet.


#14

my buyer also told me that ‘You will have 5 stars and the moment. The system works this way so do not worry please just be patient’. She modified 5 star rating from 4 star for me. But on my profile as 4 star rating is showing yet. please help me


#15

Same with me i hope it gets resolved.


#16

A buyer can only adjust the feedback/stars if the seller initiates it - they can’t change a feedback by themselves.


#17

You can not FORCE the buyer to post 5 stars however if she is agreed modify then use resolution center option.
I hope it helps


#18

you will get your funds after 14 days of order marked completed


#19

you will get your funds after 14 days of order marked completed. Another thing problem, if your buyer is not satisfied with your work, then he/she can open a ticket but if he/she is satisfied, you get your fund in due time.


#20

My buyer told me Please read this ‘You will have 5 stars and the moment. The system works this way so do not worry please just be patient’. She did modify her 5 star rating from 4 star. But on my profile as 4 star rating is showing yet. Kindly change my Rating into 5 Star.

Please help me on this issue as soon as possible.

Thanks


#21

You keep posting the same thing but I’m not sure why?

We can’t change your 4 stars to 5 for you, but you’ve had lots of advice on what you can do - good luck! :slightly_smiling_face: