Today morning, when I wake up, I got a surprise from Fiverr. I had a notification message. When I opened it, it said, your order with (Buyer) has been canceled. (mutually canceled).
An interesting thing was, that this order had been delivered/marked completed 2 months ago. The buyer had accepted the delivery, you may see his review about me.
The buyer left good feedback " very knowledgeable, best communication to work with, great to work with!"
and he thanks me through messages.
and now the order is canceled
when I contacted the support they said :
I will be glad to assist you with this today.
We are continuously monitoring the activity in our marketplace and it was detected that on this order, the work completed and delivered was not satisfactory.
It is important to mention that when this happens our relevant team carefully reviews the order and asks the buyer for valid proof before taking further actions.
We want nothing more than for every order to get successfully completed, but sometimes despite the time and hard work, this is not possible. While it’s natural you want to get paid, we are unable to compensate for an order that has been canceled.
If you have any additional questions, please let me know.
I send them the screenshots of completion and I’m always responding to the buyer questions.
Can anyone have a suggestion or a similar experience can help me?