Fiverr Forum

Order canceled after completion


#1

My Order was cancelled 11-12 days after Conpletion. Today I get a notification message saying my order was cancelled mutually. Although entire order was completed.
Whatcan be the issue? 5$ Order It was.
A Message from Paypal said that there was a Dispute. I dontget anything.Tried contacting Buyer but I am unable.


#2

It’s may be a charge back .


#3

If it says that it was cancelled mutually, and it wasn’t mutual, then complain to Customer Support.


#4

This was The Response from Fiverr Support
.
Hi there,

I do apologize for the inconvenience this may be causing you. I reviewed the order, and I see that there was a chargeback filed for the payment of this order outside of Fiverr. The funds are now being held by the payment vendor, and are not in our hands.

Please note that whenever a transaction is being reviewed by a payment vendor, we may be required to cancel a transaction or put it on hold (for example - stolen credit card or other fraud activities). This is part of the service we provide to maintain a safe environment for our users.

Keep in mind that when you don’t get paid, neither does Fiverr, and we have no access to the funds. Be aware that we want every Gig order to be successful. If a buyer abused his payment privileges, it is something literally beyond our control, but our Trust & Safety Team is already reviewing this buyer’s actions.

Buyers who do file disputes on their payments made to Fiverr, whether intentional or purposely held by payment vendor for security screening, must resolve those disputes in order to participate again in the Fiverr community,