imshah786 Posted February 23, 2019 Share Posted February 23, 2019 HelloToday morning, when I wake up, I got a surprise from Fiverr. I had a notification message. When I opened it, it said, your order with (Buyer) has been cancelled. (mutually cancelled).Interesting thing was, that this order had been delivered/marked completed 2 months ago. The buyer had accepted the delivery, you may see his review about me.Another interesting thing about this order is, the buyer has given me a tip also for the order. Link to comment Share on other sites More sharing options...
legendstudio Posted February 23, 2019 Share Posted February 23, 2019 This is paypal charge back yesterday I facing same issue buyer cancel completed order after mark as complete.Contact Cs they will fix issue some times they even give funds back to seller 🙂 Link to comment Share on other sites More sharing options...
bellaarticle Posted February 23, 2019 Share Posted February 23, 2019 Contact the support staff to help you on because maybe the buyer reported you to the support staff Link to comment Share on other sites More sharing options...
legendstudio Posted February 23, 2019 Share Posted February 23, 2019 Your order with ******* was canceled due to a dispute initiated by the buyer and/or their issuing bank.Check your email if you got that message from support then its paypal charge back. Link to comment Share on other sites More sharing options...
aqtsoftpro Posted February 23, 2019 Share Posted February 23, 2019 This is usually happened because of a payment processor charge back if there is conflict or lack of funds in the account.Nothing to worry about. It will not going to affect your rating. As, it’s not done on basis of a conflict rather a procedural work. Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 Your order with ******* was canceled due to a dispute initiated by the buyer and/or their issuing bank.Check your email if you got that message from support then its paypal charge back.Your order with ******* was canceled due to a dispute initiated by the buyer and/or their issuing bank.This is what the email is saying about this cancelled order. Link to comment Share on other sites More sharing options...
legendstudio Posted February 23, 2019 Share Posted February 23, 2019 This is usually happened because of a payment processor charge back if there is conflict or lack of funds in the account.Nothing to worry about. It will not going to affect your rating. As, it’s not done on basis of a conflict rather a procedural work.No it will effect your gig and ratting I have experience and read many post of charge back. Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 This is usually happened because of a payment processor charge back if there is conflict or lack of funds in the account.Nothing to worry about. It will not going to affect your rating. As, it’s not done on basis of a conflict rather a procedural work.So, should I not report the issue to the Fiverr CS? Link to comment Share on other sites More sharing options...
legendstudio Posted February 23, 2019 Share Posted February 23, 2019 Your order with ******* was canceled due to a dispute initiated by the buyer and/or their issuing bank.This is what the email is saying about this cancelled order.Yes I also got same message contact Cs there may be chance the give you funds back but not tip! Link to comment Share on other sites More sharing options...
legendstudio Posted February 23, 2019 Share Posted February 23, 2019 Check your analytics page it will also effect your rating and gig position contact Cs to fix the issue Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 This is usually happened because of a payment processor charge back if there is conflict or lack of funds in the account.Nothing to worry about. It will not going to affect your rating. As, it’s not done on basis of a conflict rather a procedural work.Nothing to worry about. It will not going to affect your rating. As, it’s not done on basis of a conflict rather a procedural work.It has affected my ratings already. The delivery rate has dropped from 93% to 89%. Link to comment Share on other sites More sharing options...
wordpressdony Posted February 23, 2019 Share Posted February 23, 2019 Ahh, what a strange 😲 Link to comment Share on other sites More sharing options...
aqtsoftpro Posted February 23, 2019 Share Posted February 23, 2019 Nothing to worry about. It will not going to affect your rating. As, it’s not done on basis of a conflict rather a procedural work.It has affected my ratings already. The delivery rate has dropped from 93% to 89%.Then, it’s a result of conflict raised by your buyer. Rather a charge back issue from the payment processor of client. Link to comment Share on other sites More sharing options...
ammarshrf Posted February 23, 2019 Share Posted February 23, 2019 This is becoming a very common issue now.Please check the profile of your buyer, it should be restricted now. Right?Can you remember if you ever visited the buyer’s profile, was their account created recently? Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 This is becoming a very common issue now.Please check the profile of your buyer, it should be restricted now. Right?Can you remember if you ever visited the buyer’s profile, was their account created recently?This is becoming a very common issue now.Please check the profile of your buyer, it should be restricted now. Right?Can you remember if you ever visited the buyer’s profile, was their account created recently?The buyer was an old client of mine and I had done several projects. But due to some issue and his unfair demands, I reported him and we could not keep continue any more. Link to comment Share on other sites More sharing options...
ammarshrf Posted February 23, 2019 Share Posted February 23, 2019 This is becoming a very common issue now.Please check the profile of your buyer, it should be restricted now. Right?Can you remember if you ever visited the buyer’s profile, was their account created recently?The buyer was an old client of mine and I had done several projects. But due to some issue and his unfair demands, I reported him and we could not keep continue any more.The buyer was an old client of mine and I had done several projects. But due to some issue and his unfair demands, I reported him and we could not keep continue any moreThis is confusing me, when did you report him? Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 The buyer was an old client of mine and I had done several projects. But due to some issue and his unfair demands, I reported him and we could not keep continue any moreThis is confusing me, when did you report him?This is confusing me, when did you report him?Earlier, probably after the last order I delivered to him, (may be 1 and half month ago) Link to comment Share on other sites More sharing options...
ammarshrf Posted February 23, 2019 Share Posted February 23, 2019 This is confusing me, when did you report him?Earlier, probably after the last order I delivered to him, (may be 1 and half month ago)Earlier, probably after the last order I delivered to him, (may be 1 and half month ago)I’m not trying to be a detective here, but I assume that your buyer tried to contact you recently and found out that you blocked him, and decided to do the charge back?Just guessing Link to comment Share on other sites More sharing options...
pussyacat Posted February 23, 2019 Share Posted February 23, 2019 Few weeks ago I got 4 cancelation in 1 day from the same client. Orders were marked as complete more than 3 months ago. Buyer was satisfied with delivery and leaved a positive review.But he just made a refund for all 4 orders and my order completion rate fell by 4% also fiverr charged money from my account. Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 Few weeks ago I got 4 cancelation in 1 day from the same client. Orders were marked as complete more than 3 months ago. Buyer was satisfied with delivery and leaved a positive review.But he just made a refund for all 4 orders and my order completion rate fell by 4% also fiverr charged money from my account.Few weeks ago I got 4 cancelation in 1 day from the same client. Orders were marked as complete more than 3 months ago. Buyer was satisfied with delivery and leaved a positive review.But he just made a refund for all 4 orders and my order completion rate fell by 4% also fiverr charged money from my account.This is very unfair with seller. Link to comment Share on other sites More sharing options...
aqtsoftpro Posted February 23, 2019 Share Posted February 23, 2019 Earlier, probably after the last order I delivered to him, (may be 1 and half month ago)I’m not trying to be a detective here, but I assume that your buyer tried to contact you recently and found out that you blocked him, and decided to do the charge back?Just guessingYes, that’s very much the case. As demotion of rating is due to conflicts with buyer rather anything done as standard procedure of fiverr. Link to comment Share on other sites More sharing options...
aqtsoftpro Posted February 23, 2019 Share Posted February 23, 2019 Few weeks ago I got 4 cancelation in 1 day from the same client. Orders were marked as complete more than 3 months ago. Buyer was satisfied with delivery and leaved a positive review.But he just made a refund for all 4 orders and my order completion rate fell by 4% also fiverr charged money from my account.Yes, that’s unfortunate. There should be a refund policy for the services seller is giving. Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 Earlier, probably after the last order I delivered to him, (may be 1 and half month ago)I’m not trying to be a detective here, but I assume that your buyer tried to contact you recently and found out that you blocked him, and decided to do the charge back?Just guessingMay be, but I have not blocked him. He asked me on Fiverr to call him on his whatsapp number. I reported this message to Fiverr only, as I had already received a warning from Fiverr of whatsapp number issue. Link to comment Share on other sites More sharing options...
misscrystal Posted February 23, 2019 Share Posted February 23, 2019 May be, but I have not blocked him. He asked me on Fiverr to call him on his whatsapp number. I reported this message to Fiverr only, as I had already received a warning from Fiverr of whatsapp number issue.You need to show a screenshot of his review to customer support and they might be able to help you. Link to comment Share on other sites More sharing options...
imshah786 Posted February 23, 2019 Author Share Posted February 23, 2019 You need to show a screenshot of his review to customer support and they might be able to help you.I have sent them the order number where, I think, they can see everything (from order page). Link to comment Share on other sites More sharing options...
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