Fiverr Forum

Order canceled after two months

#21

Yes, that’s very much the case. As demotion of rating is due to conflicts with buyer rather anything done as standard procedure of fiverr.

#22

Yes, that’s unfortunate. There should be a refund policy for the services seller is giving.

#23

May be, but I have not blocked him. He asked me on Fiverr to call him on his whatsapp number. I reported this message to Fiverr only, as I had already received a warning from Fiverr of whatsapp number issue.

#24

You need to show a screenshot of his review to customer support and they might be able to help you.

3 Likes
#25

I have sent them the order number where, I think, they can see everything (from order page).

#26

IF they look at the order page. Screenshots are very helpful at all times to them. I wouldn’t have said send them a screenshot if I didn’t mean it. Don’t assume they look at the order page every time.

3 Likes
#27

Very well said. Will definitely send them. Thanks for your kinds and valuable suggestions.

#28

Even a chargeback will hurt your stats, speaking from experience. Fiverr even credited me the money I lost but didn’t do anything about my completion rate.

1 Like
#29

I’m so sorry this happened to you. :frowning:
I’m a new seller, and reading this scares me. There should at-least a cut off date, for example in Australia when you buy something from a store there’s usually a 30 day return or money back policy.

Fiver should really look into limiting the amount of days someone can cancel an order, or better yet; get rid of the cancellation after delivered all together :worried:

2 Likes
#30

I had a guy review me with “It was perfect” but he gave me 4 stars for “buy again.” So I don’t know if he was being sarcastic.

1 Like
#31

You are absolutely right. Everywhere and every business has such kind of return policy. Fiverr must look into this matter and should have a cut off date.

#32

I believe Fiverr has nothing to do with it, it’s paypal that needs to enforce the refund rule.

#33

Mod Note: Screenshot removed!

The same thing happened to me too. I have completed order with a great review but next day I’ve received notification and email from fiverr." your order canceled". It’s also affected my completion rate"

I think fiverr is falling to save seller’s money.