I had an order cancelled by CS today. There was no black mark. The buyer didn’t read, pitched a fit and disappeared when I offered a mutual cancellation. By going to CS, I got a ‘mutual cancellation’, as he didn’t respond to my messages nor theirs,and I got to not worry about a grade A asshat anymore.
I do this with all mutual cancellations that are not accepted within 24 hours, especially if the buyer is displaying a wildebeest of the Asshattery Plains attitude to begin with.
Fiverr has many faults, but approaching CS correctly gets the right results and they are likely under just as much pressure as we are to deliver the right results everytime. It’s Fiverr corporate that is the one apparently crumbling into dust with incompetence. Just look at the recent marketing dept exodus along with the most common complaints on the (admittedly not all that reliable–spot the rather feeble positive review!) Glassdoor.
in any case, this is all academic if the buyer is using reviews to manipulate the seller. This is a violation of TOS, and will lead to no review being published if handled correctly. If the buyer sent the wrong project, that’s on the buyer, and nobody else.
OP, throw the book at this μαλακα.