I have the problem that an other user on the plattform mistakenly made an order for one of my gigs and immeditately told if its ok for me to cancel the order (the fully conversation is of course available for the fiverr-support).
He wrote to me:
I need to apologise. I made a mistake ordering your gig, can i cancel it on my side which i cannot see any feature for me to do this. Maybe i need to start the gig then cancel it.
I will require your services for sure but not right now. Later will be buying some shares and will require your help. I have saved you in my contacts to contact later. Im sorry for the confusions now.
For me this was no problem and of course i canceled the order and wished him all to best and hope to see him in the future.
But a little bit later i saw the my order completion decreased immeditately…
I tried to reach someone from the fiverr-support to clarify that but i saw no contact possibility so far (mail, from, etc.)
Is there somewhere a fiverr support where i can / should ask my question (or is this forum the correct place)?
Is there anything i can do so i again have 100% order completion (due the fact this was a mistake of my probably customer…)?
And how should i act with this thing in the future? Should i really reject such questions from customers when the mistakenly ordered my gig - this would be not very customer friedly for me…?