Fiverr Community Forum

Order Cancellation Ploblem

Hi,
A buyer ordered by accident. He couldn’t even provide any details regarding the order yet. He canceled the order but I declined and I message customer support to cancel the order. I am afraid because of decreasing the order completion rate but customer care has no response. What can I do?

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Hi @gazi04
If you asked customer support to cancel the order from their end after writing in details. They will cancel the order and it will not affect your completion rate.

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Once I did this, because the client asked me for an audio in a language I don’t know without even making sure I spoke that language. We cancelled the order and I saw my completion rate going down, but I contacted support explaining what had happened and after a few hours it went back to normal.

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Thank you. Customer support canceled the order without decreasing order completion rate.

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