Fiverr Community Forum

Order cancellation question

Hello. Need your help out there. I recently had a buyer place an order for a service I do not and would not provide. The buyer attached it to one of gigs but it did not in any way relate to it (frankly, the whole request seemed like spam).
He agreed to cancel the order but now my Order Completion rate is affected. Which seems unfair. Do I have any recourse in restoring my perfect % as I take that very seriously? Thanks!!

Contact customer support and tell them it’s a spam

Savvywhiz is right, only customer care support is the way you have, they might solve it for you. Submit a ticket

Thank you very much!

I appreciate the response!

You can file a spam request but honestly can Fiverr even do anything about it? It’s an algorithm?