Order cancelled after 2 years!


#1

Hi Everyone,
Today I see some strange things on my fiverr account.
I had an order, It was for 2 years ago, I’ve delivered it but buyer never answer me during these 2 years.
Few days ago he come and say he changed his mind and want to cancel and refund ( Once again, after 2 years)
Fiverr without any notification refund his money and cancelled the order!! After 2 years!

Just I surprised how can I trust fiverr or trust them as one seller!


#2

I would recommend contacting CS.
Either there was a misunderstanding or the CS representative had his/her first day.


#3

Very weird. I believe both parties have to agree to a cancellation, unless the buyer does not get what he ordered, or asks for something you don’t sell.

Wouldn’t help to contact support now, as an order cant be un-cancelled. So just have to forget it, and move forward!

I was also thinking it could be a chargeback, which Fiverr does nothing about. But a purchase from years ago surely can’t be charged back, at least by paypal? Still, may want to check if the buyer is still on Fiverr. If it was a chargeback, then they are banned.


#4

That’s really crazy and unfair!


#5

Sometimes there is something happening ridiculous!!!


#6

The weirder I think it will be when this canceled order will count in your stats. :slight_smile:

Good Luck!!


#7

Before everyone takes their pitchforks, let OP check in with CS to get the full explanation :wink:


#8

I already open ticket and waiting for their answer


#9

Great, keep us posted and let’s see what they say.


#11

Yeah…If this is true and happened with you. This is totally wrong by CS. You must be fight for it. :sunny:


#13

unfair :sleepy::sleepy::sleepy::sleepy:


#14

I’m still waiting for CS reply!


#15

Just forget about it, turn a new page and look forward to new clients and new projects.


#16

After 2 years??
:scream::scream::scream::scream:


#17

2 YEARS!?! That’s insaneeee

Very disheartening. Had a good and busy month in April wasn’t on the forum as much but coming here and reading these always snaps me back to reality.


#18

It also happens when buyer complains to PayPal about a “suspicious activity” and PayPal immediately takes the money back and this is out of Fiverr’s control.


#19

Did you deliver this two year old order recently ? Or did you deliver it two years ago?

Was it a Paypal chargeback?


#20

Any updates on this? :thinking:


#21

Customer support did not reply me for this issue!!!
I hope one person from Fiverr team see this topic and come for help.
I want open one new ticket.


#22

I delivered the order 2 years ago!