bahal987 Posted May 14, 2018 Share Posted May 14, 2018 Hi Everyone,Today I see some strange things on my fiverr account.I had an order, It was for 2 years ago, I’ve delivered it but buyer never answer me during these 2 years.Few days ago he come and say he changed his mind and want to cancel and refund ( Once again, after 2 years)Fiverr without any notification refund his money and cancelled the order!! After 2 years!Just I surprised how can I trust fiverr or trust them as one seller! Link to comment Share on other sites More sharing options...
uxreview Posted May 14, 2018 Share Posted May 14, 2018 I would recommend contacting CS.Either there was a misunderstanding or the CS representative had his/her first day. Link to comment Share on other sites More sharing options...
adsensewizard Posted May 14, 2018 Share Posted May 14, 2018 Very weird. I believe both parties have to agree to a cancellation, unless the buyer does not get what he ordered, or asks for something you don’t sell.Wouldn’t help to contact support now, as an order cant be un-cancelled. So just have to forget it, and move forward!I was also thinking it could be a chargeback, which Fiverr does nothing about. But a purchase from years ago surely can’t be charged back, at least by paypal? Still, may want to check if the buyer is still on Fiverr. If it was a chargeback, then they are banned. Link to comment Share on other sites More sharing options...
shifan Posted May 14, 2018 Share Posted May 14, 2018 That’s really crazy and unfair! Link to comment Share on other sites More sharing options...
Guest saifusaif Posted May 14, 2018 Share Posted May 14, 2018 Sometimes there is something happening ridiculous!!! Link to comment Share on other sites More sharing options...
rahulgraphics Posted May 14, 2018 Share Posted May 14, 2018 The weirder I think it will be when this canceled order will count in your stats. 🙂Good Luck!! Link to comment Share on other sites More sharing options...
uxreview Posted May 14, 2018 Share Posted May 14, 2018 Before everyone takes their pitchforks, let OP check in with CS to get the full explanation 😉 Link to comment Share on other sites More sharing options...
bahal987 Posted May 14, 2018 Author Share Posted May 14, 2018 Before everyone takes their pitchforks, let OP check in with CS to get the full explanation 😉pitchforksI already open ticket and waiting for their answer Link to comment Share on other sites More sharing options...
uxreview Posted May 14, 2018 Share Posted May 14, 2018 pitchforksI already open ticket and waiting for their answerGreat, keep us posted and let’s see what they say. Link to comment Share on other sites More sharing options...
fast_editing Posted May 14, 2018 Share Posted May 14, 2018 Yeah…If this is true and happened with you. This is totally wrong by CS. You must be fight for it. ☀️ Link to comment Share on other sites More sharing options...
mdjonysr Posted May 14, 2018 Share Posted May 14, 2018 unfair 😪 Link to comment Share on other sites More sharing options...
bahal987 Posted May 16, 2018 Author Share Posted May 16, 2018 I’m still waiting for CS reply! Link to comment Share on other sites More sharing options...
around86 Posted May 16, 2018 Share Posted May 16, 2018 Just forget about it, turn a new page and look forward to new clients and new projects. Link to comment Share on other sites More sharing options...
kanishkaseo1 Posted May 16, 2018 Share Posted May 16, 2018 After 2 years??😱 Link to comment Share on other sites More sharing options...
prroducer99plus Posted May 16, 2018 Share Posted May 16, 2018 2 YEARS!?! That’s insaneeeeVery disheartening. Had a good and busy month in April wasn’t on the forum as much but coming here and reading these always snaps me back to reality. Link to comment Share on other sites More sharing options...
flatio Posted May 16, 2018 Share Posted May 16, 2018 It also happens when buyer complains to PayPal about a “suspicious activity” and PayPal immediately takes the money back and this is out of Fiverr’s control. Link to comment Share on other sites More sharing options...
misscrystal Posted May 16, 2018 Share Posted May 16, 2018 Did you deliver this two year old order recently ? Or did you deliver it two years ago?Was it a Paypal chargeback? Link to comment Share on other sites More sharing options...
prroducer99plus Posted May 18, 2018 Share Posted May 18, 2018 I’m still waiting for CS reply!I’m still waiting for CS reply!Any updates on this? :thinking: Link to comment Share on other sites More sharing options...
bahal987 Posted May 19, 2018 Author Share Posted May 19, 2018 Customer support did not reply me for this issue!!!I hope one person from Fiverr team see this topic and come for help.I want open one new ticket. Link to comment Share on other sites More sharing options...
bahal987 Posted May 19, 2018 Author Share Posted May 19, 2018 Did you deliver this two year old order recently ? Or did you deliver it two years ago?Was it a Paypal chargeback?I delivered the order 2 years ago! Link to comment Share on other sites More sharing options...
bahal987 Posted May 19, 2018 Author Share Posted May 19, 2018 Did you deliver this two year old order recently ? Or did you deliver it two years ago?Was it a Paypal chargeback?No, It wasn’t PayPal charge back Link to comment Share on other sites More sharing options...
dzynner Posted May 19, 2018 Share Posted May 19, 2018 So, Does cancellation will effect your ranking Link to comment Share on other sites More sharing options...
misscrystal Posted May 19, 2018 Share Posted May 19, 2018 I delivered the order 2 years ago!I delivered the order 2 years ago!How much was it for? The total price of the order? They must not have seen the date. Link to comment Share on other sites More sharing options...
microscopetrans Posted May 19, 2018 Share Posted May 19, 2018 Maybe try to find someone on LinkedIn that works for Fiverr in CS or other relevant functions? Link to comment Share on other sites More sharing options...
bigvee Posted May 19, 2018 Share Posted May 19, 2018 Just unbelievable! But wait, this is Fiverr, where “buyers” are everything 😀They don’t have any mediator, facilitator or arbitration system like other platforms.A completed order cancelled after 2 years!!! Oh God. Link to comment Share on other sites More sharing options...
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