I completed and delivered an order for a gentleman several weeks ago. He didn’t respond at all and the order was automatically marked as complete. The money was already busy being processed into my account when I got a message yesterday telling me he cancelled the order and the money was returned to him. This dropped my perfect completion rate down to a 50% and I lost that money. He still hasn’t communicated anything with me. I have no idea what to do now because I didn’t even know they could cancel it after it’s been marked as complete and is already processing into my account. That really doesn’t seem right. I’m upset at him, but I want to know what I can do about the situation, especially regarding making my ratings right again. Thanks, I’ll appreciate any feedback and help.
Extremely you should contact fiverr cs
Not much I’m afraid - all cancellations count towards your completion rate.
You can always check to see if your buyer’s still on Fiverr - if not, then the chances are they’ve done a PayPal chargeback.
As @djwaruna suggested, please speak to CS for some help.
Am I not protected from that on Fiverr? Because it would mean any buyer can do that? I don’t know if he’s still on Fiverr, but he doesn’t communicate with me.
How do I contact CS?
Here’s a link to open a ticket:
I really hope they can help you.
Thank you very much! I appreciate your help.
Happened to me two days ago… On various orders from the same client, and now I am on minus, even though I don’t even buy anything here… Unbelievable…
It’s because of a Paypal chargeback… And since as far as Paypal is concerned Fiverr is the seller not me, I can’t file a dispute there… !
contact customer support
It happened to me with a buyer on two of their orders. Dropped my completion rate to 88% and i was out $25. Customer Support told me there was nothing they can do about the completion rate but they did give me $20 in credit to use on the site.
It’s nice to see that they are doing at least something to help compensate, when buyers do this.
Now they need to correct the completely unjust way in which these cancellations affect sellers, particularly because they have acknowledged - that they realize some cancellations are not the seller’s fault.
That sounds all too familiar. I think the blow to the completion rate is the worst part for sure.
How do I see the answer to a submitted ticket to the CS?