Fiverr Community Forum

Order cancelled after being completed

Something strange happened just now.
Two days ago, I completed an order. Buyer was happy about it left 5 star review.
Now after two days I got a notification that your order has been cancelled by Fiverr and FUNDS ARE RETURNED TO BUYER.

So I worked for free? There’s no explanation to this. Why did it get cancel? This is totally unfair. The buyer got the delivery for FREE? WHAT A JOKE.

2 Likes

Unfortunately, this happens sometimes. Usually the problem is that the buyer does a PayPal or credit card chargeback.

You can check to see if the buyer is still on Fiverr. If they are not than it was a chargeback and Fiverr bans buyers who do that!

I just checked the buyer that left you a 5 :star: review two days ago and he is gone. So, it was more than likely a chargeback from a scammer. The sad thing is once they do this a bad buyer can come back to Fiverr and sign up with a new ID and do the same thing again.

2 Likes

It’s horrible news for all freelancers, who are working hand.

1 Like

I cant find him on Fiverr. Why does seller have to pay for this? Buyer got the refund. Unfair!
That means any buyer can do this any time!

Fiverr did not get paid either.

However, in some cases CS will give you a partial payment if you contact them. So, you could try that.

3 Likes

I did write them. Waiting for their reply.

1 Like

let us know how it goes.

If a chargeback happened, I think Fiverr should take the hit for it, not the seller. The seller did the work, and got paid for his work.

Fiverr charges so much money, it should be their responsibility to protect the sellers against such fraud.

2 Likes

If you work with 100 buyer you will get 10% buyer who are not so loyal. We have nothing to do with this untill Fiverr CS take any step. Sorry for your cancellation. Keep patience hope next order will recover everything

2 Likes

Please contact in support.You will get best solutions.

1 Like

Its is not fair. You can talk fiverr support.

3 Likes

The Customer Support resolved the issue under a day or two and refund 100% payment under ‘Fiverr Compensation’.

*if anyone else faces the same issue, you should contact to Customer Support .

3 Likes

How could this possible, buyer purchase a gig using paypal(CC link account) and it deducts directly to your paypal account once you you made order.