I’m just wondering how easily can Fiverr Refund full amount to the customer and cancel the Order.
The Order was marked as completed 3 days after delivery, the buyer didn’t respond, I’ve sent him a notify that if there something to change he has to reply before 3 days, of course, he didn’t, the Offer was marked as Completed, the Problem is also the Money was Cleared after 3 weeks, the buyer already got the website I made for him, included was also the source files of the website so all that time I’ve spent on his Project is gone lost.
if the seller didn’t reply on time regarding Modification, that’s his problem, he had 3 days to reply.
the seller already got the source file so he can easily now change whatever he want on the project and use it for free.
I already delivered what he asked for and what my gig says and even More …
if the seller is not satisfied with the end result he has to give his review ( that’s also the same thing that you guys say on your policy ).
Orders are not eligible to be canceled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. You may rate your experience with the seller on the order page, including the overall level of service quality received.
Customer support then responds to me with this message:
I reviewed your order and I can see that the order has been canceled as you have refused to provide the buyer with more revisions.
Even if the order is marked as completed, if there’s more to be done, you should address the buyer’s concerns as you offer unlimited revisions.
Like what the Hell, I didn’t offer unlimited Revisions it was just 1 Revision included and already made 3 Revisions for free no extra charge , and before the Order was marked as complete he already saw what the website looks like and he liked it
after he got all files including source files, now he wants completely different Design after 2 or 3 weeks of delivery and the Order has been marked as Complete
and on The Policy, I see nothing about canceling orders in this Case
Revisions are valid just in case the order is valid. And not after 2 weeks of order completion.
If not then that means every Buyer can refund his money after order is marked as complete and say I’m not happy with the results
the easiest way for Customer support was to refund full Price to the Buyer because I already hade over 500$ on my Account.
and then after I respond to Customer service because I have already opened a complaint Ticket they respond to me back with the same message and closed the Case as Solved, Well done Fiverr Customer Support.
to be honest I’m not feeling safe anymore working like this.
no Policy Respect, no Rules.