Order cancelled after completion 2 weeks later

[etsyseotalk]

Hey everyone! New to this forum thing so please bear with me.

Has anyone had the experience of doing work for a customer, completing the gig and turning it in, having that order marked as complete then 3 1/2 weeks later see a notification saying that the order has been marked as cancelled and funds returned to the customer?

This has happened to me twice and it’s seriously making me upset and nervous. I contacted Fiverr about the first time but they never answered my question and was on the customer’s side. I lost out in a big way because it was a big order. The customer got free work from me and I’m out of money. It’s happened again and now I can’t contact Fiverr for some reason. I will keep trying though.

Just wanting to know if anybody has had this happen to them.

[vickiespencer]

It has happened to many people on the Forum. Usually the cause is a PayPal Chargeback. Read about it here.

Dear Fiverr! I woke up today that one of my buyers, who happened to leave 3 x 5* ratings, so definitely not unhappy with my service, simply filed a paypal charge back or something. Her account is not available, like she never existed, and all her three gigs were cancelled. It screws up my cancellation ratesIt steals money from meIt steals money from you.You need to step up against such charge backs, especially if the client was genuinely happy, do not grant automatically the money back to …

[etsyseotalk]

It has happened to many people on the Forum. Usually the cause is a PayPal Chargeback. Read about it here.

Dear Fiverr! I woke up today that one of my buyers, who happened to leave 3 x 5* ratings, so definitely not unhappy with my service, simply filed a paypal charge back or something. Her account is not available, like she never existed, and all her three gigs were cancelled. It screws up my cancellation ratesIt steals money from meIt steals money from you.You need to step up against such charge backs, especially if the client was genuinely happy, do not grant automatically the money back to …

Thank you for the response. This is outrageous and when you think of it dishonest. There should be some type of protection for us sellers from things like this. So frustrating. Were you able to get a hold of Fiverr?

[vickiespencer]

Thank you for the response. This is outrageous and when you think of it dishonest. There should be some type of protection for us sellers from things like this. So frustrating. Were you able to get a hold of Fiverr?

Were you able to get a hold of Fiverr?

I have never had this issue. I only know about it from the Forum. PP chargebacks have happened up to 6 months after the seller finished the work. It is scarey because some sellers have ended up with a negative balance. I will not do an order over $80 for this very reason. 😧

[acdesignstudio]

I’m so sorry to hear that you suffered this. I read a lot about it here and it’s terrible. I think working on any gig platform opens ourselves up to this happening more often. The reason? Take gig orders from anyone and everyone, people you don’t know anything about, people you can’t investigate beforehand. As some have implied, our hands are tied, regarding this type of theft of work, while working on these types of websites. They give us opportunities to get clients faster and work gigs, but there is high risk involved.

Will 5R or any of the other gig sites ever want to invest the funds and manpower to contest with PP? Who knows? The only other option I see is to solicit private clients who we can investigate before taking them on. People who are serious about buying work and retaining talent. New reliable clients and client referrals. Creative people come to the gig sites to take advantage of the quick, high-risk traffic. And that’s what it is: Work At Your Own Risk. We know this when we come here. We can pick and choose what gigs to take, but unless it’s a returning buyer, we’re still relatively working for strangers, numbers and grayed-out avatars.

Vickie Spencer’s solution is a good one. Mine is to set a # limit. If it happens to me 1 too many times, I’m gone from 5R, and anywhere else where this would happen to me. Yes, I must make money, and I like 5R, but I won’t do it under these circumstances. There are many ways to get clients outside of gigging platforms. Many just don’t want to invest the time and effort to learn how to do it. I appreciate everything that 5R has allowed me to do, but I don’t want to work with an underlying, prevailing fear whenever I take on a new gig. The possibility of getting a chargeback 6 mos later from an unknown, questionable entity buyer is what I call terror. All it takes is one time to begin to feel that prevailing fear.