As anyone ever had there order cancelled by Customer Support?
I have just had my first cancellation by CS and for a reason I find shocking. One of my customers placed an order and it was completed on the 4th October 2018. He left me a 5 star review and like all orders the customer goes quiet and I didn’t hear anything. 15 days later the customer messages me saying that he has done some updates and one of the plugins had stopped working. As a good will gesture I said I would take a look and try to resolve it for free. Bearing in mind this is not part of the Gig, and was offered as an additional service for free. Anyway, my fiverr workload became heavy and I had loads of new gigs to deal with so me doing this free work got delayed by 10 days. He raised thia with customer support (with our my knowledge) and all I got this morning was a standard email from fiverr saying my order had been cancelled by Customer services.
I spoke to customer services and they said the reason was as although I completed the job there was one thing left and I didn’t complete that within the 10 days so they refunded the customer.
Now tell me if I am wrong but I cannot find in fiverr terms anything about cancelling orders based on free work not being completed on time.
As anyone experienced this? I am shocked as it was a fair amount if money to be refunded and now the customer has all the work which I spent three days doing for free.
I find it shocking that CS didn’t approach me to get the facts and all this was done behind my back. All these things really show that Fiverr favour buyers, whereas sellers they will screw into the ground as much as they can as they know that new aellwra will come along to replace them.
I am not sure how to proceed with this, and to be honest I am in two minds whether to move aware from fiverr.
Your input on this would be much appreciated.