So I delivered this order 10 days ago and the buyer was really happy and gave me a 5 star review and 5 dollar tip on a 45 dollar order but suddenly after 10 days, I receive a message stating that my order has been cancelled by the fiverr customer support and without any explanation, they just go ahead and cancel the order that I worked on and put in a lot of work.
The buyer had already 3D printed and prototyped my design files.
When I messaged the buyer, his response was that the model is okay and design is not bad, this is literally what he messaged and further states that he only needed some small changes to make it easy to manufacture and decided to go with the a local designer for the same.
How is that an adequate reason to cancel the order?
How can he just use my files and not pay me?
Furthermore, I have no idea who he is as fiverr protects the identity of all the users so I cannot even sue him for using my design/work.
I have no idea what I am supposed to do?
Does fiverr return money in such cases or will I never get my money back?
I have no idea what he told the fiverr customer support that made them cancel the order.