Fiverr Community Forum

Order cancelled by mistake!

Hi !

I just had a buyer cancel an order by mistake, she immediately sent me an email wondering how she could un-cancel since she was trying to add an extra, but I have no idea if there’s any way for her to do this or if the only thing to do is write customer support ! … Any help you can give me in this regards ?

Thanks !

Did you refuse the cancellation? That should work.

Reply to @kissreviews:

Where can she do that ? …

I’m not too familiar with the buyers interface (and when I’ve bought, I haven’t cancelled anything, hahaha) and she’s new to Fiverr, so sorry for the dumb question, haha …

Actually, the refusal is up to you. Did you go to the order page or check your notifications for the cancellation notice from your buyer? The option should be there.

Reply to @kissreviews:

Nope, can’t see it … I just wrote to Customer Support and I guess I’ll wait ! …

Reply to @kissreviews:

Thanks so much for the help though ! :slight_smile:

Did the order page disappear?

Reply to @kissreviews:

Yes … I think I can’t find it because the order was ‘late’, not because we haven’t communicated, but because she still hasn’t made up her mind and I’m still making changes !