Question- this morning I woke up and an order was listed as a buyer having canceled it- the order was completed fourteen days ago and the buyer left me a five-star rating. I worked hard, did the work, did a great job, and now it’s been canceled.
I tried to submit a ticket to support but every time I do it says ‘Delivery Failed, Please Try Again’.
This is the second time in a week this has happened- I had another order randomly cancel last week, it affected my completion rating and then the buyer re-purchased the gig right afterward for some reason.
This one has also affected my completion rating and I’m pretty sure that the buyer is using this article I wrote- she was really happy with it. I put lots of effort into my work (as we all do) and I don’t consent to it being used without the appropriate compensation.
I’m wondering if anyone else has had this issue and why I’m not able to contact Fiverr Support about it.
Also- I had a random withdrawal of funds yesterday that I didn’t initiate- I’ve changed my password, etc., the money went no further than my Paypal, but it was still a random withdrawal.
Has anyone else had issues like this? I would prefer to talk to support about it but I can’t get in touch with them. I still keep getting the Delivery Failed message, over and over again.