A buyer (business client / VID) bought my gig with 30 day delivery (30 minute zoom call consultation) and then ignored me for 3 weeks. They then asked to pause / extend or cancel the gig.
I was happy to do either, my only concern was that it would hit my stats as I’m about to reach level 2 and it might also have a knock on effect to gig ranking. Regardless the buyer went quiet again.
I searched the forum and the consensus was that nothing could be done, this would hit my stats, but it would only be taken into account for 60 days. It’s not a big deal I know, I’d get over it, but the principle of it annoyed me. Why should I suffer? It just didn’t seem right.
Anyway, I messaged CS last night and woke up to a response this morning.
The order has been cancelled. My completion rate remains at 100%. I don’t know how this may affect ranking / impressions, time will tell, but I have to say I was genuinely impressed by CS.