Order completed despite not accepting it and unfinished work


#1

Hi all,

I had an order running and was going to put in a review with further instructions but the gig is marked as completed.

I’m certain I didn’t close it, at least not knowingly, and the work promised has not been delivered.

How do you reopen an order so it can be properly completed?

Regards,

James.


#2

Hey James. It’s best that you open a ticket with Customer Support. They’re the only ones that can help in this situation.


#3

Ok exilegraphics. I will follow your advice.

Hopefully a solution can be found :slight_smile:


#4

Did your seller deliver the gig? The system autom. marks the order as complete after 3 days if the gig was delivered.


#5

Hi Annai80,

I was not aware of the system automatically marking gigs complete after 3 days as I didn’t see an indication to that effect.

I was busy after the 25th and only just came back to get into a review to get the work finalised.

There was a second delivery but all I have are JPEGs of logos with the package specifying I should have gotten transparent versions, source files and 3d mockups.

As such, this is incomplete.


#6

James, the seller is probably waiting for your confirmation before sending the final files over to you. Have you written him a message?


#7

@exilegraphics is correct. Contact your seller directly. Maybe it was just a misunderstanding.
I am sure you will get this sorted out in no time. Just because the order has been marked as complete doesn’t mean your seller won’t be able to help you.
Try a polite approach. Make sure to point out you haven’t received the transparent version as indicated in the package you have purchased.

Let us know if you need more help :).


#8

Exilegraphics,

The seller was asking for input but I didn’t get round to clicking review due to a busy XMas.

Have sent a message and hope to hear from him to get this sorted.

I also wanted to avoid saying this but there is an issue in that three of the designs are already in use. Avoiding plagiarism is important for the non profit and I will give him straightforward indications for a last revision.


#9

Anna,

It’s more of not having gotten back to him then a misunderstanding and I want to help this guy with some good advice once this is done.

I am guessing and hoping he will agree to complete the package and have been polite in my approach from the start.

Will keep you posted as to how things go :slight_smile:


#10

@jamesalexp The Seller will fulfill your requests even after the order is marked complete. It is wise to ask your seller and resolve mutually before you try CUSTOMER SUPPORT.


#11

If I have a very large order with multiple files, I often deliver them one at a time so I don’t get disorganized. Maybe that is what your seller is doing. Three days is a bit too long to go between deliveries, though, so I definitely agree that you need to make contact.