So I just had a terrible experience. I received, completed and delivered an order about 2 weeks ago, the buyer was pleased and even gave a five star rating. The order was completed and yet a few minutes ago the buyer was able to cancel and I’m confused as to what went wrong. It also seems like the account completely disappeared as I can’t contact him or even view his profile page.
I have contacted support but I am skeptical if anything can be done, I just want to make sense of it all, has anyone had a similar experience? How is it possible that a buyer can cancel and get their money back after an order is completed? Its all just confusing and disheartening.