Hello all, this is my first post.
I’m not quite sure where to start, so I will begin my introducing myself. I am a legal consultant in the UK, specialising in consumer fraud (chargeback and dispute policy abuse), I have been doing this for some time and my success rate is nothing but perfect.
On the 26th of January 2021, a Fiverr customer contacted me regarding a transaction which they had placed on Azimo (wire transfer service). The customer (my client) stated that they had sent the funds to the wrong account and would therefore like to dispute the transaction with their bank (Monzo). I declined to represent the customer as my fee would cost more than the value of the transaction.
On the 5th of March, the same customer contacted me alleging that there were unauthorized transactions on their Monzo account made payable to Azimo, and Remitly. I probed the customer with various questions relevant to their claim, and I was satisfied that their claim was valid.
The client placed an order on the 8th of March for the amount which I quoted, the scope of the order was to make formal contact to their bank (Bank) to raise the disputes and oversee the outcome.
On the 10th of March, I fulfilled my contractual obligations. I delivered the formal notice to my client so that they could forward it to their bank, I also provided a conference call with myself, my client, and their bank so that I could attempt to expediate the reversal. When we were connected to an agent, they were not able to help. The notice was delivered via email to my client’s bank - this is where things took a turn for the worst.
My client’s bank sent a PDF titled “Our final decision”, it revealed that they had previously attempted to raise a dispute for these transactions for “items not received”, but Monzo did not initiate a chargeback on my client’s behalf.
I conducted a full audit of the messages sent on my client’s initial conversation with me; it was evident that my client was attempting to commit fraud. If I had access to that PDF at the quotation stage, I wouldn’t have accepted this case.
At this stage, I was inordinately dumbfounded. I could sense that my client was going to deceive me by requesting a cancellation, which they did.
I contacted Fiverr for help, seeking urgent help regarding this deceptive buyer; this is an exact copy of their response:
I completed the job, as described and beyond! I kindly requested that the buyer mark the order as complete. After going back and forth for an hour dealing with 10+ revision requests, my client contacted Fiverr and cheated their way into a refund.
Their response states: “we cannot force sellers to cancel orders” - well, they can , they do and they did.
Fiverr need to change their system so that sellers get a say in the same way buyer’s do. The way things are, it is an unfair and toxic ecosystem which is destined for disaster. If the amount was a little bit higher, I would’ve considered filing a legal compensation claim against Fiverr, not my client. It is Fiverr’s duty to pay me for the work I have done, this type of injustice warrants immediate legal rectification.
Has anyone else had a situation like this?