Fiverr Community Forum

Order completeion rate issue

My Order Completion rate is getting down. I have canceled one order($12). After then I have complted 2 orders. Then the rate became 83%. But after one month it became 67%. What can be the reason for this? I couldn’t understand this factor of fiverr. Please someone help me with the explanation. It would be very helpful for me. Thanks.

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The amount doesn’t matter.

100 / 3 orders = 33.33%

You finished 2 order, 33.33% x 2 = 66.66%. 67% is likely to be correct.

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If I’m not mistaken it’s based on the number of cancelled orders against completed ones within the last 60 days. So it will change everyday considering what days you’ve completed orders and what days the cancelled ones were.

Lost my seller level too because of that! It’s totally because of buyers who make orders without ordering the right amount and choosing to cancel or simply just not reading that I don’t offer such a service. Resulting to a few cancelled orders for me last month.

I feel fortunate enough though that it really hasn’t affected my sales. I still sew new buyers coming to purchase and return buyers coming in.

Hopefully Fiverr makes a way that cancelled orders due to reasons of buyer being haphazard in purchasing would be taken out of ratings. Sigh…

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I think it will be ok after 60days automatically. By completing order the rating will increase step by step.

I hope you’re right. This offers a breathing space for new sellers.

The first late delivery is almost certainly a trap.

I hope you’re right. This offers a breathing space for new sellers.

The first late delivery is almost certainly a trap.

From a 2017 thread.

I have also heard about this. But it’s decreasing rather than being 100% again.

yep, it becomes 100% eventually. I’ve been through the cycle many times to know. Haha. Just really need to not have cancelled orders within the last 60 days.

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My case is that I had one cancellation during past 2 months. It went to 89%… during that time I Completed at least 5 orders and it went to 92-91% . This day I woke up and percentage dropped to 89% without any reason. Why is that happening?