This morning my completion rate was 100%.
The last cancellation was on the 6th of november (more than 60 days).
I have never been late. Always delivered on time.
This morning I delivered an order (delivery limit time : tomorrow).
The buyer asked for a revision.
I delivered the revision within 30 minutes.
Then he asked a second revision.
Delivered it in less than an hour.
Then he opened a dispute and asked a cancellation. I declined.
And now my completion rate is 98%.
I don’t understand. I delivered this order on time.
Am I punished because I refused the cancellation ?