First of all let me say, I appreciate my buyers / clients, without them Fiverr would not be possible of course. Within every crevice of society there are persons from all walks of life and we understand their circumstance.
With this said, it’s really sad that sellers are penalized because of buyers mistakes, this, I believe is neither fair nor just. My order completion rate has been taking a huge hit this month because of frequent cancellations for the following reasons:
Buyers placing orders without having the materials and requesting that I wait until they get the designs. Of course I point out that this will not work in a kind manner and request an order extension, after-which these buyers then send order cancellation requests.
Buyers who you’ve chatted with them about their project and mention to them that what they are requesting isn’t a service you provide. The buyer then ignores the comment, places an order for the highest amount on your gig and says “give you extra, make it good”, and then you have to politely explain, money is not a factor, the service is.
Buyers who place orders ‘mistakenly’ (never figured this one out).
Buyers who want to cancel for “found someone cheaper” half way through the project.
What say ye? Have you come across such persons?