3 days ago, I had a buyer place an order (after lots of messages) and the only thing he wrote was “I will brief you later.”
He never did, he ignored all my messages. In the past I would have refunded that order, but now I can’t afford to do that because my completion rate needs to be at least 90%.
So what did I do? I did the order based on what little information I had. This goes against everything I believe in, but what choice do I have?
So how exactly are the new standards helping buyers? It’s true that he was irresponsible in placing an order without providing enough information. I have never ordered a logo and then reply, “I will brief you later.”
But now thanks to the new standards, I’m forced to deliver work. This might result in a negative review, a revision request, and it certainly doesn’t benefit the buyer or Fiverr.
The new system was created to make sellers work harder, but where is the benefit in delivering work when the seller hasn’t been properly instructed?
And what about those who work in IT? What are they to do when the buyer orders a wordpress fix and the buyer doesn’t provide a login name, password, etc? Are they to deliver nothing because they must protect their order completion rate?