I have just received my third order for a $5 design—great news! The order countdown is ticking because the buyer has ‘filled out’ the requirements. But the requirements only state the following message:
Hey, dear. I need something else. I will write and describe later in the evening.
The order came in around 9am in the morning, and evening to my knowledge starts around 6pm.
This means (at least) 9 hours will be wasted while my countdown ticks. That’s my entire day at the office!
Since I don’t know what the order requirements will be—as buyers tend to range from ‘uncomplicated’ to ‘the whole fanfare’—I run the risk of delivering late down the line, perhaps receiving a bad review in the process.
Since I’m practically a Seller-Newbie, I was wondering how you would handle this kind of situation, so that I can figure out how to solve this issue professionally.
Many of the topics I find simply state that if the buyer doesn’t send in his requirements, the countdown doesn’t start. But my problem is that he did submit something, just not the actual requirements.
I’m currently a bit worried. Do I contact Fiverr in some way? Do I ask the buyer for an extra day? (1 day is the minimum I saw in a dropdown list.) What if the buyer refuses to grant extra time or doesn’t respond? And so forth. I don’t wish to agitate him in any way but my " time’s a wastin’ " while he is unavailable until tonight at least.
Thank you for taking the time to read my topic,