About 1 day ago I made a post about how a buyer opened a dispute on their order, because they thought I controlled Fiverr’s watermarks, and they could not download the version of their order without the watermark. Other than everything had been great, the order was given on time and the buyer seemed very happy.
The buyer opened a dispute because of that. I have tried messaging them quite a few times to explain how Fiverr’s watermark policy works and that the dispute was probably just a product of a misunderstanding, but they have not been online for just a bit over 1 day. Is there anything that can be done about that? There is a 2 day deadline for a dispute to be resolved.
Also, in the dispute page there is a cancel and an accept button. Does anyone know what these do?
Thanks in advance,