Fiverr Forum

Order extras after an order has been placed


#1

Hello, thank you in advance for your advice. If a buyer “accidently” forgets to order the extras they request for a gig, what steps could they take, after they have already placed the order, to go back in and correct this by adding the extras to their order.


#2

@monicavids

From my experience the Buyer can go back in and add the extra(s). However, later the Order gets split in your “pending clearance”.



For example the initial $5 order will clear on its own, and the Extra will clear on its own. Say there is a 3 day difference between the two, there will be a 3 difference in when the amounts clear. Does that make sense?


#3

Hi Stew, are you saying that the only way to add the extra after the order has been entered, is to order a new gig?


#4

No, sorry.



If a Buyer buys your $5 gig on Monday, then on Wednesday goes in to that order and adds a $50 extra. It’s one order for $55… But the Fiverr system splits the order and tracks the $5 and the $50 separately. The amounts will clear separately, even tho its one order.



I’ve had this happen several times and it threw off tracking my numbers. Then I figured it out and wrote to Fiverr Support and they confirmed it.


#5

Thanks Stew. I went in and made an order to another seller to see what the screen looks like to a buyer, when I first entered the order, I could not see the option for extras after the order was completed, but once I provided the additional information, the extras option was extremely clear at the top of the page. My question is answered.


#6

By the way Stew, I want to thank you again for the advice you gave me when I was getting started doing voice overs. I am sure that by following your advice, I have at least doubled my Fiverr income. You are an extremely giving person and a great asset to the Fiverr community.


#7

Reply to @monicavids:

You are very welcome. It was my pleasure.