This is yet one of my biggest surprise on Fiverr. About 6 days ago, I completed an order with five stars rating from the buyer. It however baffles me to recieve a notification right now that the order was cancelled by mutual cancellation and that the funds has being returned to the buyer. So, does that means Fiverr is just a place to get a free work afterall? This is really bad and annoying at the same time.
Fiverr is doing it in the right way.
@dawudsky You might have not replied or solved any problem of your buyer.
That’s just sad. Maybe try contacting the buyer? And ask him what went wrong?
Is the buyer still on Fiverr? If not, it may have been a PayPal chargeback.
Please don’t try contacting your buyer, just ask CS what the problem was - they may be able to help you.
If it’s the last buyer on OP’s profile, no, their account is gone. So, it definitely looks like a PayPal chargeback.
That’s the problem. After the order was marked complete, he told me he was very satisfied with the job and he even gave five stars. I haven’t heard anything from him since then but only to receive this notification today. Moreover, I don’t think I’m supposed to solve any problem again after the order has been marked complete before I can receive my earnings in my account. Don’t you think?
@catwriter Yes, its the last buyer.
It even hurts more to know that it affected my order completion rate