Order in "NEW" no brief submited for few weeks (nudged) shows as late


Hello guys, I am a seller.

So I have this order in “new” no info was submited and it is there for a while now, I figured I can petition a mutual cancellation request, but when I do that the order shows as late and it tells me that this will affect my rating… Anyone had the same issue or should I worry about it in case the buyer doesn’t reply to the mutual cancellation request and it cancels by automation ? Should I start a ticket with CS ? Any help is kindly apreciated.


I have quite a few people who have ordered and never submitted the info. I nudge them and sometimes they respond telling me they do not have all the info ready yet for me. When they finally do submit the info that is when the timer will start.