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Order is auto-completed, but buyer is not satisfied

Hello everyone, I delivered my order 3 days ago and it is marked as autocomplete since the buyer did not review. The buyer requested modifications and it will take some days, I’m willing to do that but the buyer does not trust me

So he requested that I make the order incomplete again, is that possible ?
How can I do that ? Can anyone suggest a solution ?
Anyone experienced something like that ? What did you do ?

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