Fiverr Community Forum

Order is canceled

Hi, I am a new seller, my question is if the order is canceled, does the level go up or is it not given even if it is nominated?

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I would suggest for you to read fiverr help page and to look at your dashboard. You can see there the metrics that should maintain to be promoted.
Cancelled order by itself wouldn’t stop your promotion but if cancelled order dropped down your order completion ratio then it will affect your promotion

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For growing up level you should keep your rating above 4.7 out of 5. So its not matter only one order cancellation if you done more order.

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