On Jan.10, 2021 I received an email from Fiverr support saying that buyer **** cancelled my order since you missed your delivery due date of Oct 12, 2020
I had 2 orders with this buyer and both are delivered on time and marked as complete automatically.
the buyer was satisfied with it and published the work 2 months ago on Youtube and other platforms without any issues.
Now the order’s earning was deducted from my account’s balance.
I opened a ticket on the same day and the support team says that it was a fraudulent payment through PayPal and the buyer opened a dispute with their payment provider. and they have nothing to do about it.
CS said they are reviewing the process and since then I never heard from them.
The problem here that I no longer feel completely secure about my payments with buyers
And although I am a top rated seller with VIP CS support, CS refuses to compensate this fraudulent chargeback (which is 100% not my responsibility)
Very frustrated and disappointed.