I had a buyer not happy with what I’d delivered, he requested a modification so I did a total of 9 different versions. That was delivered and then he never approved them but just sent me a message saying they weren’t what he wanted. He said he would be happy to pay me 40-50% of the total gig price but not the full price.
I didn’t think Fiverr worked that way so the only two real options were to accept it outright - or do a full refund by cancelling the gig. I didn’t hear back from him so I tried to do the right thing and cancel the gig and refund him the full amount. Now this order is marked “LATE” even though it was delivered (even with a modification) before the actual due date.
And now the buyer still hasn’t responded even to the cancel request…
So in this situation, it feels like I’m being penalized by a late delivery mark on my profile. I have a 5 star rating and haven’t been late ever before on a delivery. So maybe I shouldn’t be bothered by this but it feels like the system needs tweaking. And if the buyer can’t even respond to get a refund issued by me… then why penalized the seller? I love Fiverr for the most part but some of their systems and workflow need tweaking.