Order not delivered, but marked as completed..., cannot


#1

Hello, can anybody please help me? My order is not finished, and I don’t have the files delivered, but the order is marked as completed and I can not even contact the seller as Fiverr says I can not directly contact the seller. I tried to find the seller profile, but… the profile looks like doesn’t exist any more… How can I finish the job (payed 136 USD) and have the completed files? Can any one help please? THANK YOU!


#2

It sounds like the seller’s account was deactivated, either by the seller or customer service. Contact customer service and ask them to refund you.


#3

http://support.fiverr.com/hc/en-us/requests/new

Click on that link, fill in everything regarding your situation and they will help you out. That is the direct link to contact Customer Support.