Fiverr Community Forum

Order not delivered, but marked as completed..., cannot

Hello, can anybody please help me? My order is not finished, and I don’t have the files delivered, but the order is marked as completed and I can not even contact the seller as Fiverr says I can not directly contact the seller. I tried to find the seller profile, but… the profile looks like doesn’t exist any more… How can I finish the job (payed 136 USD) and have the completed files? Can any one help please? THANK YOU!

It sounds like the seller’s account was deactivated, either by the seller or customer service. Contact customer service and ask them to refund you.

http://support.fiverr.com/hc/en-us/requests/new

Click on that link, fill in everything regarding your situation and they will help you out. That is the direct link to contact Customer Support.