Fiverr Community Forum

Order not started yet, but cancellation request has been sent

HI, I have a question. A buyer purchased a gig but didn’t add the order requirements, Order time countdown not started yet. and He sent order cancellation request. saying ordered by mistake.

If I accept the cancellation request, will I lose my cancellation rating? where the order is not started yet? and ordered by mistake? Please help me.

Thanks.

Yes. Any order that you cancel will affect your cancellation rating.

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Yes, you will and we can do nothing in it though mistake of yours but these things can happen to anyone

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No problem.

I will suggest you to contact customer support to cancel order form there end without any profile negative effect.

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All order cancellations have an effect on the order cancellation rating – even those that a buyer or seller asks CS (and CS agrees) to cancel. Advising people to believe that merely asking CS for a cancellation will not affect them is inappropriate advice.

There are certainly a few rare exceptions, but all-in-all, all cancellations affect a seller’s cancellation rating.

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jonbaas

I have experience and do this kind of method many times with help of support team.

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Like I said, rare examples. Telling people that all they have to do is contact CS and CS will cancel orders without any consequences is not good advice to give. Doing so encourages users to try and get around the rules – in this case, the purpose of the cancellation rating. If you cancel an order, it should – and will usually – affect that seller’s cancellation rating.

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#jonbaas

I am working here from 2015. If some one need help then our responsibility is to help him.
I see your comments on forum is very hard for all kind of sellers.
But i suggest to be helper for new sellers.

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Please don’t start this again. Just because I am direct in some of my advice, does not mean that I am not helping other users. There are many users on this forum who will – if they read this – likely agree that my commentary has motivated them to become a better seller.

I am happy to help others, but it is not my responsibility to get them orders, do their work for them, or make sure that I provide step-by-step manuals to success. They are here as freelancers. They can seek advice here, but no one is going to make them successful, unless they are willing to do the work to become so themselves.

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But this perfect method for him to ask for direct cancellation with help of Support team.
I hope you also did not know about this and you will also use this method.
Hope you understand.

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I understand your point, but I am clarifying that it is not wise to tell others that cancellations will not affect their cancellation rating. That will give new users the wrong idea, and could cause them problems as a result. In, perhaps 99% of all cases, cancellations WILL affect cancellation ratings, no matter how or where the cancellation is processed.

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Not quite like that.

If the order hasn’t started because the buyer didn’t provide the requirements, seller needs to wait at least 7 days (if I recall correctly) before contacting CS asking them to cancel the order.

This was written on a post by staff.

And this ONLY works with orders that have not started yet and are sitting on a limbo!

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Thank for helping me. Actually, I did nothing order canceled automatically after two days.
I think no damage was done because order time countdown didn’t start (buyer didn’t provide order requirements).

My cancellation rate was 96%, after canceling it is still remaining 96%. :slight_smile:

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I see…, this a useful information
Thank you for sharing this @wordpress2017

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Yes it will affect your cancellations rate

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Nice to know it got cancelled automatically after 2 days. I’m glad for you! :slightly_smiling_face:

Maybe Fiverr is improving the process - making it easier for us & CS staff - and now there’s no more need to get in touch with them when these situations happen.

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