Fiverr Community Forum

Order number doesn’t work

My artist took off on me and I’m unable to report this because the order number is “invalid” every time I enter it.

What do I do?

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Hi there! If this is the problem, contact customer support and send them a screen shot of your order

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Last time I wanted to report something I didn’t have an order number for, I could enter “-”. If that doesn’t work anymore, you can find something “neutral” in the drop down like “other buying features” or such which doesn’t ask for an order number. You can attach screenshots, so they’ll have the order number to look it it up.

Perhaps your seller closed their account or it got suspended in which case all active orders get cancelled and refunded as far as I know (look at your Fiverr balance), maybe then the order number gets “invalid”.

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