Fiverr Forum

Order Payment Failed


I have a customer who is receiving an “order payment failed” message when trying to order my gig. Is anyone else receiving this issue? If so, have you sent in a ticket and received a reply yet?


Hi accessgirl,

I know your complain happened ages ago, but would you ming sharing with me how to solve the problem your customer had? I am facing the same issue now. Below is the email I received.

Many thanks in advance,

Hi arnauita,

Due to a technical problem, we couldn’t process your payment and start the order

We are sorry for the inconvenience and suggest that you try ordering this Gig again.

For assistance with this order, please contact our Resolution Center

The Fiverr Team


please contact with fiverr support team.