The buyer placed the order and it started automatically. I have selected the mandatory answer in the requirements section but how he placed the order and how it started. When I logged in account, I asked him to send me the requirements but he said I want to cancel the order as I can do it myself.
How is it possible that order started automatically and please help me or suggest me how can I prevent the buyer to place an order without discussion as it creates problems. I don’t know how to deal with such clients.