I had a repeat buyer place a small order last week, but the system wouldn’t let them get past the requirements page. I tried to open the order from my end using the button, but the button wasn’t there. I reached out to support and they told me the buyer would have to contact them. He did, and the next day the order was cancelled because support wasn’t able to open it either.
Of course, the metrics think that it’s somehow my fault …
Such glitches have been an on-going problem for me. Recently, I had another repeat buyer trying to place a larger order to edit one of their novels and it wouldn’t go through. We both contacted support about the issue and they said they didn’t have a solution. The buyer tried multiple bank cards and PayPal, proving it was an internal issue.
She didn’t understand why we couldn’t leave the platform since Fiverr wasn’t enabling her to make the order through the system (she tried multiple times over the course of a week). For that reason, I lost a long-time repeat customer, and so did Fiverr.
I know Fiverr doesn’t like these glitches anymore than sellers do, but the switch to a monthly evaluation has made me much more annoyed by them. Fortunately, my completion rate is still above the threshold, but if these glitches get anymore common, it could pose an issue and I know a lot of other sellers are already suffering because of it.
In other words, it’s the same old rant…
Not all cancellations are the seller’s fault.