Fiverr Forum

Order updates going missing


#1

Has anyone else had issues with order updates going missing?



Twice in the past month a buyer has sent me an order update - they can see it on their end that it’s posted, but I don’t see it on my end. This caused a lot of problems when a buyer said they were sending me a script for a voiceover (which they had), but I thought they hadn’t gotten around to it yet since I couldn’t see any updates. Luckily I contacted the buyer and they resent the information and it came through the second time.



Has this happened to anyone else, and any ideas on why this happens?



Thanks!



-Actressellen


#2

I’ve had problems with messages not showing up. So far I’ve had two potential buyers (one turned into a buyer) ask questions and then I’ve messaged them back only to realise that it didn’t send through. I don’t know if they saw the initial message but I didn’t so had to send it again.