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Order was automatically marked completed and i want a refund

The job was redesigning my main homepage image on my website and its a very important piece for my company. The job was done very poorly and i let him know right away how i felt. The seller then starts messaging outside of the order asking how they can make this right, which i was relived by at first but its just been a waste of my time and money talking to them and trying to get them to produce some quality graphic design. When i asked for a refund the seller didnt even acknowledge my question and just threw another rendition at me.