It’s June 15; I got notified that a buyer placed an order at my Online Course Development gig. But he (or she. Don’t know actually) didn’t complete the requirement section. Consequently, the order remains incomplete. After several attempts, I managed to get the buyer’s reply and came to know that he has no curriculum, and that is why he skipped from my requirement section, where I demanded the course curriculum. I assured him not to worry, as I have another gig on curriculum and he need not wander anywhere else for the curriculum. Everything was fine, the buyer shared his planning with me (inbox) and asked me to make the curriculum first and then we will proceed to the course contents (He did not place another order as both the gig cost same price). I do admit; I didn’t make the pending order run (My mistake). 3 days later, I have sent him the course curriculum and asked him to notify me if any revision needed. He assured me that he would be back discussing with his partner. It’s been more than a week, no feedback from him yet. And my concern is that the order is still active on my dashboard, but the status is incomplete. How can I get rid of this situation? Should I contact support? Or keep as it is?
As I am on the way to get promoted as level 1 seller this 15th, I am afraid of taking any risk.