Being a seller I saw this message from my buyers a lot of time.
Today is a special day: three times, three times in a day I had to see this message from three different buyers.
All the buyers ask me a mutual cancellation and naturally I’m forced to cancel the order; but I decided not to do it immediately and write to Customer Support asking them to cancel these orders and stop this problem!!
Yeah, I told them that cancellation ratio now can be seen from buyers and this can affect our sales; and I told them that mutual cancellations affect our Levels eligibility (many of us lost their Levels and extras because of an high percentage), so they must change their rule about mutual cancellations due to:
- orders placed by mistake
- orders placed asking things that seller clearly states he/she cannot do in gig description
- orders placed asking things that violate Fiverr or government rules
99% of my cancellations are in one of these three categories and I’m having enough now, really.
What do you think?