It is my first forum post in here, So If I have any mistake, please let me know. I am here to report one problem.
About 20 days ago my Orders Completed Rate was 100% . Till now I have five order cancel, four from Mutual Cancellation and rest one by Support. After that my Orders Completed Rate reduced to 86% . I thought it is a bug as many of my friends reported that they have the same problem on the same day. So I did not go seriously as it happens to most of the sellers.
Three days ago, One of my clients asked me to place a Custom Order for him. I did send a custom order, that time I was trying to send a message in chat, but the message was not delivering. After a few hours later I found that my chat message sent twitch. Also on the top of my client icon, I found I sold him four times, but it should be one only as he did order me previously.
After 6-9 hours later he asked me that he was trying to place an order that night and order were not going through and now found he did order three times.
After that I checked my orders and found one order waiting, I just delivered it. However, the problem is Now I found there is two order waiting in my dashboard and it showing that he did order it three days ago that I never noticed. Just noticed today, not only that I saw one just appeared after a few minutes later another appeared. I can confirm that he did not order now. After that situation, my Orders Completed Rate reduced to 83%, which very scared for me. I thought it is a bug and will fix, but It hampered my account. I informed in details in a support message. However, posting here as I saw one of my friends has the same problem, and he did ask Fiverr support, they did cancel those two of his extra orders, but two cancellations were added. Now I think same drama could happen with me. It was my mistake that I shouldn’t sent custom order that day .