I just got a message from a customer asking me when his order will be delivered and that “it’s already delayed for 2 days”… the funny thing is, this order NEVER showed up on my Fiverr Dashboard which I fully rely on, since I get many orders a day.
I now offered the customer to cancel the order - which he did - so that he can have his money back and I still worked on the file for him.
This is a serious issue that should be fixed. I cannot keep track of all the orders outside of Fiverr. That would just take up too much time and I also can certainly not afford working for free every time this might happen again… especially when it’s not even my fault.
Does anyone else have this issue?