I suspect that I know the answer, but I wanted to ask opinions on this please.
Over the weekend I had two new orders placed, by the same buyer, and the scripts that were sent with the orders were highly inappropriate. They were obviously automatic recordings for a s3x line and made me feel icky.
So I immediately reached out to CS. They obviously had realised this already because they had stopped one script and put it under review, but the chap just screenshot and sent it to me that way. CS said I could cancel them or they could, but reminded me that cancellations affect my stats.
Then the buyer asked for my email address. I duly reported this to CS and got a very strict letter back, cutting and pasting chunks of the ToS, warning me about providing my contact details. But I haven’t and I wouldn’t. I was only making them aware that this buyer had breached another ToS by asking for them.
CS came back and said that cancellations are dealt with automatically by the system and that they can’t do anything manually to rectify the damage to my stats. Then they sent me a link about how to avoid cancellations! Oh, my heavens, I would avoid them if I could.
So now, if I avoid the cancellations and record these scripts, I will breach the ToS about providing obscene material. If I cancel them, my stats are penalised. If CS cancel them, my stats are penalised.
This is a Trust and Safety issue. The threat to my stats could be seen as inducing me to provide services that are inappropriate and could put me at risk. I don’t understand why Fiverr haven’t just deleted his account, which was only just established last month.
So what do I do?